Will I lose my balance if I activate self-exclusion?

No, your balance is safe when self-exclusion is active. Once the self-exclusion period ends, you can withdraw your remaining balance. However, no betting or deposits are permitted while self-exclusion is in effect.

Can I increase my deposit limit after reducing it?

Yes, you can increase your limit. However, it does not take effect immediately — any request to raise the limit will only apply 24 hours after it is submitted. This delay is intentional, to prevent impulsive decisions.

What should I do if a family member becomes addicted to aces bet?

Start with a compassionate conversation. Then let us know at support@acesbet.app. We'll review the account in question and provide the necessary support. We also recommend reaching out to a professional counseling service in Bangladesh.

Can betting really be a source of income?

No. Betting is a form of entertainment, not a regular source of income. Every bet carries risk, and most bettors end up at a loss over time. aces bet always advises — only bet what you can afford to lose without affecting your daily life.

aces bet | Responsible Gaming and Safe Betting Practices

What Is Responsible Gaming and Why It Matters

Responsible Gaming is an approach where you treat betting purely as a form of entertainment — not as a source of income or a way to solve problems. At aces bet, responsible gaming is an integral part of our core values.

Many people in Bangladesh start betting casually, but it can quietly become a habit before they even realise it. aces bet wants every user to play mindfully — and to have the courage to seek help when they need it.

Core Principles of Responsible Betting

Set a budget: Decide in advance how much BDT you want to spend on betting each week or month.
Stick to your time limits: Don't play for too long in one sitting. Take breaks.
Don't chase your losses: Chasing losses by placing more bets to recover what you've lost is dangerous.
Keep a cool head: Never bet when you're angry, sad, or under stress.
Spend time with family and friends: Betting should never be a substitute for your social life.

To ensure responsible gambling on aces bet, we have built a set of technical tools that you can manage yourself. Read on below to learn more about each one.

Recognizing the signs of problem gambling

Problem Gambling develops when betting starts to negatively affect your daily life, relationships, or financial wellbeing. Read through the signs below carefully — if any of them feel familiar, don't wait to seek help.

Betting repeatedly to try to win back money you've lost

Unable to stop betting even when you want to

Hiding your betting from family or friends

Taking out loans or selling assets to fund your betting

Feeling restless or irritable when you're not betting

Neglecting work, studies, or family

Skipping sleep or meals to keep playing

Lying or making excuses about your betting

If you identify with more than three of the signs above, please support@acesbet.appContact us or activate aces bet's self-exclusion feature.

Self-Assessment Questionnaire

Be honest with yourself. If you answered "yes" to most of these questions, please reach out to the aces bet support team.

1

Have you ever bet more than your planned budget?

2

Do you feel angry or frustrated after a loss and immediately start betting again?

3

Have family or friends ever expressed concern about your betting?

4

Have you ever borrowed money to cover your betting expenses?

5

Do you spend most of your day thinking about betting?

6

Do you bet to relieve stress or escape from sadness?

7

Do you feel bored or restless when you're not betting?

This questionnaire is not a substitute for professional assessment, but it can help you understand your own situation. Answer honestly.

aces bet Protection Tools

Aces bet offers a range of powerful tools on its platform that you can use yourself. These tools are the foundation of responsible gambling.

Deposit Limit

Set your own maximum deposit limit — daily, weekly, or monthly. Reductions take effect immediately; increases take effect after 24 hours.

Session Time Limit

Set a limit on how long you play in a single session. Once the time is up, aces bet will automatically end your session.

Reality Check

At regular intervals, you'll receive a notification showing how long you've been playing and how much has been transacted.

Cooling-Off Period

Take a temporary break from 1 day up to 6 weeks. You won't be able to log in to your account during this period.

Self-Exclusion

Permanently close your account for anywhere between 6 months and 5 years. During this period, you will not receive any promotional communications.

Loss Limit

Betting will automatically stop once your losses reach a set amount. Keep your financial losses in check.

How to set betting limits

Setting betting limits on aces bet is quick and straightforward. Just follow the steps below:

1

Log in to your account

Log in to aces bet with your username and password.

2

Go to "Responsible Gaming" settings

Select the "Responsible Gaming" option from your profile menu.

3

Choose your limit type

Deposit limit, Loss Limit, or session time limit — choose whichever works for you.

4

Set an amount and duration

Enter your preferred amount and duration (daily / weekly / monthly).

5

Confirm

Once saved, the limit takes effect immediately. You will receive a confirmation email.

Limit type	Available Durations	Effective time	Status
Deposit Limit	Daily / Weekly / Monthly	Immediate (reduction)	Active
Loss Limit	Daily / Weekly / Monthly	Immediate	Active
Session Time Limit	30 minutes – 8 hours	Immediate	Active
Reality Check	30 / 60 / 90 minutes	Immediate	Optional
Cooling-Off Period	1 day – 6 weeks	Immediate	Optional

Self-Exclusion Process

Self-Exclusion is the most powerful responsible gambling tool on aces bet. If you feel your betting is getting out of control, activate Self-Exclusion now.

Duration: 6 months, 1 year, 2 years, 5 years, or permanent.
Effective Time: Within 24 hours of the request.
Benefits: While self-exclusion is active, you will not be able to log in to your account, and no promotional emails or SMS messages will be sent to you.
Reactivation: Your account cannot be reopened before the set period ends. Once the period expires, the account is not reactivated automatically — a clear request is required.

For self-exclusion support@acesbet.appSend us an email with the subject "Self-Exclusion Request". Our team will process it within 24 hours.

Minor Protection

Aces bet strictly prohibits anyone under 18 from using the platform. Minor protection is an essential part of our responsible gambling policy.

Aces bet's Minor Protection Measures

Date of birth verification is mandatory at the time of registration.
A government-issued ID is verified as part of the KYC process.
Suspicious accounts may be asked to complete additional verification.
If a minor is identified, the account is immediately closed and the balance is refunded.

Advice for Parents

If you have younger family members at home, use parental control software on your devices. You can also contact your internet service provider to block access to aces bet. If you believe your child is using aces bet, please support@acesbet.appto let us know.

Where to Get Help

Problem gambling is a mental health condition — and recovery is possible. Seeking help is not a sign of weakness; it takes real courage.

Aces Bet Support

Reach out to us with any questions about responsible gambling. We'll listen without judgement and do our best to help.

📧 support@acesbet.app

Mental health counseling

Gambling addiction is a mental health issue. In Bangladesh, the National Institute of Mental Health (NIMH) provides professional counselling and support.

Talk to family and friends

Talk openly with your loved ones. Support from family is one of the most effective ways to overcome addiction.

Reaching out to aces bet for help is completely confidential. Your information will never be shared with any third party.

At Aces Bet Responsible Gambling

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